Privacy Policy

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, and payment details when you create an account or make a booking. We also collect usage data such as pages visited, search queries, and device information through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Process bookings and payments
• Send booking confirmations, reminders, and review requests
• Improve our services and personalize your experience
• Communicate updates, promotions, and support
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Information Sharing

We share your information with experience suppliers to fulfill your bookings, payment processors to handle transactions, and service providers who assist our operations. We do not sell your personal information to third parties.

4. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, analyze site traffic, and deliver relevant content. You can manage cookie preferences through your browser settings or our cookie consent banner.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), secure password hashing, and access controls. Payment information is processed by PCI-compliant payment processors and is never stored on our servers.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@guide4you.com.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Booking records are retained for 7 years for legal and tax compliance. You may request deletion of your account and associated data at any time.

8. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at support@guide4you.com.