Privacy Policy

1. Who we are

This policy describes how Guide4You processes personal data when you use our websites, apps, and booking services.

2. Information We Collect

We collect information you provide directly, including your name, email address, phone number, and payment details when you create an account or make a booking. We also collect usage data such as pages visited, search queries, and device information through cookies and similar technologies — subject to the cookie choices described below.

3. How We Use Your Information

We use your information to: • Process bookings and payments • Send booking confirmations, reminders, and review requests • Improve our services and personalize your experience (where you have accepted analytics cookies) • Communicate updates, promotions, and support • Prevent fraud and ensure platform security • Comply with legal obligations (including tax and booking records)

4. Information Sharing

We share your information with experience suppliers to fulfill your bookings, payment processors to handle transactions, and service providers who assist our operations. We do not sell your personal information to third parties.

5. Cookies, analytics, and error monitoring

Essential cookies (sign-in, security, language, currency) run so the site works. Optional analytics and browser error monitoring load only after you accept cookies. See our Cookie Policy for details.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), secure password hashing, and access controls. Payment information is processed by PCI-compliant payment processors and is never stored on our servers.

7. Your Rights

Depending on your jurisdiction, you may have the right to: • Access, correct, or delete your personal data • Object to or restrict processing of your data • Request data portability • Withdraw consent at any time (including cookie analytics) • Lodge a complaint with a supervisory authority To exercise these rights, contact support or use account deletion / data export in your profile.

8. Data Retention & account deletion

We retain your personal data for as long as your account is active or as needed to provide services. When you delete your traveler account we anonymize profile PII so you cannot sign in again. Booking, payment, and tax records are kept for the period required for financial and legal compliance.

9. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, contact us using the support email published on the platform.

Contact

Questions? Email us at support@guide4you.com.